conflict resolution clarity

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et_ab
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Posts: 68
Joined: Tue Jun 04, 2019 8:05 am

conflict resolution clarity

Postby et_ab Wed Jun 12, 2019 5:36 am

A project manager is meeting QA and development leads to take up one conflicting issue. Where development lead is saying all the pieces of work should be having detailed test case plan, QA lead is saying it’s not feasible to have this. Project manager listens to their viewpoints and suggests that let’s draw a line and all the development work above 20 man days of development work will have detailed test case plan whereas anything less than that will be having the only required level of elaboration of the test plan. Let’s put forward the same before stakeholder’s and get appropriate approvals. What technique of conflict management Project Manager is using here?

Force

Withdraw

Smooth

Compromise

The solution given is compromise . I do agree if both of these members who had conflict would have come up with solution to draw line above 20 etc then compromise was the ans but here PM is giving solution which both members will have to follow so answer should be Forcing . Please clarify if that is correct way to approach question ?
manishpn
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Joined: Sat Jan 04, 2014 3:55 pm

Re: conflict resolution clarity

Postby manishpn Fri Jun 21, 2019 1:14 pm

et_ab wrote:A project manager is meeting QA and development leads to take up one conflicting issue. Where development lead is saying all the pieces of work should be having detailed test case plan, QA lead is saying it’s not feasible to have this. Project manager listens to their viewpoints and suggests that let’s draw a line and all the development work above 20 man days of development work will have detailed test case plan whereas anything less than that will be having the only required level of elaboration of the test plan. Let’s put forward the same before stakeholder’s and get appropriate approvals. What technique of conflict management Project Manager is using here?

Force

Withdraw

Smooth

Compromise

The solution given is compromise . I do agree if both of these members who had conflict would have come up with solution to draw line above 20 etc then compromise was the ans but here PM is giving solution which both members will have to follow so answer should be Forcing . Please clarify if that is correct way to approach question ?


Force/direct. Pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced
through a power position to resolve an emergency. This approach often results to a win-lose situation.


In this case had PM created a WIN LOOSE situation or has tried to meet half way to create a WIN WIN?
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/

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