A - Withdrawal
B - Compromise
C - Smoothing
D - Forcing
I answered this as A ... but the site says C is the correct answer. Please share your views. Thanks.
Smoothing in "Emphasizing areas of agreement rather than areas of difference"
so in this example, PM acknowledges as team members believe that there is problem and it needs to be addressed but pushes the fix to a later date as it currently does not hamper the project work.
Other way to look at as to why the answer is not withdrawl, option A is
PM never left the conflict unaddressed and also none of the parties involved here left the situation/walked away from addressing their conflict so this does not satisfy the 'withdrawl' criteria.
Hope this helps
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