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Oliver 175 - 17th Question

jyotimayank
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Oliver 175 - 17th Question

Postby jyotimayank Wed Dec 14, 2016 12:47 pm

Question 17
A customer is requiring a minor scope change and expects you to do this without
delays and additional costs. You believe that you have adequate authorization to
make the decision by yourself, but you are not quite sure.
What should be your next steps?

A. A requested change is always an opportunity to get more money paid by the
customer and to secretly solve schedule and quality problems. You should
make some reasonable estimates on time, costs, risks etc. and then add a nice
margin on top of that to calculate the new price.
B. Customer satisfaction is your top priority. The customer gives you an
opportunity to increase their satisfaction, which you should use to the
maximum benefit. Most project managers have contingencies to cover risks;
these can be used to pay the additional costs.
C. Before making a decision you should have a look at the customer’s parking lot.
If you find there many expensive, new models, it is likely that you can use the
requested change to increase the profit from the contract. Otherwise you
should reject the request.
D. Handle the request according to the integrated change control processes
described in your management plans. Then make a decision together with the
appropriate change control body, whether the increased customer satisfaction
will be worth the extra costs, work, risks etc.
Jyoti Gupta
PMP Mentor & Coach

iZenbridge Consultancy Pvt Ltd
sarthy
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Re: Oliver 175 - 17th Question

Postby sarthy Wed Dec 14, 2016 1:00 pm

Its D.
Handle the request according to the integrated change control processes as per your projet plan.
Then make a decision together with theappropriate CAB/CCB.
manishpn
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Re: Oliver 175 - 17th Question

Postby manishpn Wed Dec 14, 2016 5:44 pm

Yes your understanding looks correct
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/
jyotimayank
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Re: Oliver 175 - 17th Question

Postby jyotimayank Thu Dec 15, 2016 1:09 pm

Yes the correct answer is option D.

Refer to page 94 of PMBOK® Guide 5th Edition

PMBOK® Guide states that
Change control board is made up of a group of stakeholders who review and then approve, delay, or reject change requests.
Perform integrated change control allows for documented changes within the project to be considered in an integrated fashion while reducing project risk, which often arises from changes made without consideration to the overall project objectives or plans.


A change control board (CCB) is established to review all change requests. The board is given the authority to approve or deny change requests as defined by the organization. It’s important that its authority is clearly defined and that separate procedures exist for emergency changes. When emergencies arise, the procedures in place allow the project manager to implement the change immediately. CCB members might include stakeholders, managers, project team members, and others who might not have any connection to the project at hand.

You can refer to the following link for more insight of this topic

http://www.izenbridge.com/videogallery/ ... anagement/
Jyoti Gupta
PMP Mentor & Coach

iZenbridge Consultancy Pvt Ltd

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