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Oliver 175 - 1st Question

jyotimayank
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Oliver 175 - 1st Question

Postby jyotimayank Fri Dec 09, 2016 6:25 am

Question 1

Being assigned as a project manager, you noticed during project execution that conflicts arise in the team on both technical and interpersonal levels. What is an appropriate way of handling conflicts?

A. Conflicts distract the team and disrupt the work rhythm. You should always smooth them when they surface.
B. A conflict should be handled in a meeting so that the entire team can participate in finding a solution.
C. Conflicts should be addressed early and usually in private, using a direct, collaborative approach.
D. You should use your coercive power to quickly resolve conflicts and then focus on goal achievement.
Jyoti Gupta
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iZenbridge Consultancy Pvt Ltd
sarthy
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Re: Oliver 175 - 1st Question

Postby sarthy Tue Dec 13, 2016 1:04 pm

C, conflicts must be handled at early stages to prevent long lasting results
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Re: Oliver 175 - 1st Question

Postby jyotimayank Wed Dec 14, 2016 12:02 pm

Yes Sarthy the correct answer is option C.

Conflict situations are those situations in which needs, wants or values of two individuals or people clash or in some way interfere with each other. The sooner it is resolved the better it is for the project and its team members. Collaborate or Problem Solve is the technique which typically leads to consensus and commitment

Refer to page 518. of PMBOK® Guide 5th Edition
If actively managed, conflicts can actually help the team arrive at a better solution. The project manager must be able to identify the causes for conflict and then actively manage the conflict thus minimizing negative impacts

You can refer to the following link for more insight of this topic
http://www.izenbridge.com/videogallery/ ... 8-pmbok-5/

Blog on Conflict Management

http://www.izenbridge.com/blog/conflict-management/
Jyoti Gupta
PMP Mentor & Coach

iZenbridge Consultancy Pvt Ltd

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