Oliver 75 - 22nd Question

rameshsa@yahoo.com
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Oliver 75 - 22nd Question

Postby rameshsa@yahoo.com Tue Mar 22, 2016 2:00 am

You are assigned as the project manager to a project which is executed for a customer under FP contract. Your customer informed you this morning that they insist on certain "refinements" of the project scope.

You agree that the requested actions make really sense to the project, but believe that they constitute a major change increasing the project scope. What should you do next?


1) Accept the request of the customer. Diligently document the additional costs and working hours spent by yourself and the team on the implementation of the change and invoice these to the customer at appropriate rates.
2) Perform earned value analysis to assess the current status of the project and get all the numbers you need to communicate the case to the change control board which then will have to make the best decision regarding the customer request.
3) Check the contract, the project charter, the scope statement and other documents related to the project and the contract. Implement ADR (alternative dispute resolution) procedures if the conflict cannot be resolved otherwise.
4) Talk to the project sales department and find a joint solution with them how to best reject the request considering the commercial and strategic value of the customer to the organization you are working for.


Choice is 3 - But I Do not see the conflict here.. Can any one explain..
manishpn
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Re: ADR

Postby manishpn Tue Mar 22, 2016 10:19 am

you need to go by elimination
although there is no dispute yet
1) Accept the request of the customer. Diligently document the additional costs and working hours spent by yourself and the team on the implementation of the change and invoice these to the customer at appropriate rates.
you cannot accept this request without change in contract scope

2) Perform earned value analysis to assess the current status of the project and get all the numbers you need to communicate the case to the change control board which then will have to make the best decision regarding the customer request.
usually you need not do earned value analysis for a CR in most of the cases, and unless you have an agreement with customer on changes you cannot send to CCB for approval
3) Check the contract, the project charter, the scope statement and other documents related to the project and the contract. Implement ADR (alternative dispute resolution) procedures if the conflict cannot be resolved otherwise.
Checking contract for how changes should be handled is the right step, and also the scope statement etc, ADR should be implemented only if you and customer are not able to come to an agreement on changes and related contractual terms
4) Talk to the project sales department and find a joint solution with them how to best reject the request considering the commercial and strategic value of the customer to the organization you are working for.
[color=#0080FF]Rejecting request is not right option as you also agree this is really making sense to the project[/color]
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/
jyotimayank
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Re: Oliver 75 - 22nd Question

Postby jyotimayank Thu Apr 14, 2016 9:58 am

Yes the correct answer is option 3.
As per PMBOK
Claims are documented, processed,monitored and managed throughout the contract life cycle as per the terms and conditions agreed between the buyer and the seller.


If buyer and seller are not able to resolve a claim then it is send to ADR(Alternate dispute resolution) and ADR handles in according to the procedures of the contract

Refer to Page 384 (12.3.2.6) of PMBOK® Guide 5th Edition

For more insight of this topic refer to the following webinar

http://www.izenbridge.com/blog/pmp-proc ... e-webinar/
Jyoti Gupta
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iZenbridge Consultancy Pvt Ltd

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