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Gold Plating

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soniaacp_123
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Gold Plating

Postby soniaacp_123 Mon Aug 22, 2016 3:09 pm

"Gold-plating" is
A. An "exciter"
B. A low-risk low-value requirement
C. Added customer value
D. A type of scope creep(Missed)


Please suggest what is correct answer.
sarawat
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Re: Gold Plating

Postby sarawat Mon Aug 22, 2016 4:10 pm

I would like to go with option A.

gold plating is adding unnecessary things (in Lean terms, producing waste such as unnecessary functionality, too much documentation or non-value adding documentation). It seems like you aren't adding things that aren't needed, but are just spending time refactoring rather than pulling down new work products

Exciters or Delighters are those features that provide great satisfaction, often adding a premium price to a product. In case of a Hotel room, this could be the size of the room or premium furniture used in the room. The lack of an exciter or delighter will not bring down customer satisfaction below neutral. This is because customers do not know they need these features until they see them. Exciters or delighters are also known as differentiators. If we take the example of a mobile phone, this could be screen resolution (retina display from apple is one such example for exciters).

Reference=
http://mysticmundane.blogspot.in/2013/0 ... ction.html

Thanks n Regards,
Sanjay Singh Rawat
soniaacp_123
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Re: Gold Plating

Postby soniaacp_123 Tue Aug 23, 2016 5:28 am

Thank you Sanjay!

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