Delivering Extra

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akitut
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Joined: Mon Jan 30, 2017 4:40 am

Delivering Extra

Postby akitut Sun Dec 03, 2017 1:53 am

Question #: Your project is reporting a CPI of 1.02 and a SPI of 1.1. The project you
are delivering is for a customer who is notoriously difficult to please. Your team comes
up with a way to deliver more functionality in the project than the customer is expecting,
at a lower cost, and the change will result in improvements to the schedule. What is your
BEST course of action?
A: Do not do the extra work because it is not included in the
project scope.
B: Contact the customer and explain the situation to them.
C: Carry out the work and surprise the customer.
D: Do not do the extra work because the customer will not
appreciate it.

My choice is A - Correct / Wrong .
Comments pls?
akitut
Posts: 18
Joined: Mon Jan 30, 2017 4:40 am

Re: Delivering Extra

Postby akitut Sun Dec 03, 2017 2:08 am

Manish,
I have one more question related to the same topic:

Question 81: You are completing the work defined in the project scope statement of
a new software development project when a team member points out that you have an
opportunity to deliver enhanced capability to the client at no extra cost, time, or risk to
the project. What should you do NEXT?
A: Decline to make the changes and proceed to deliver exactly
what the scope statement sets out.
B: Assess the change via the change control process and, if
approved, amend the project scope statement.
C: Go ahead and make the changes, and surprise the client
with the extra capability.
D: Ask the team member to keep quiet about the changes and
ignore her recommendation because it presents too many
risks to the project.

My choice was A, however it is mentioned wrong. Please suggest or comment!
suresi00
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Joined: Mon Nov 20, 2017 4:05 pm

Re: Delivering Extra

Postby suresi00 Sun Dec 03, 2017 3:58 am

While working on some products team sometimes find or get ideas on improving or making things optimum (value engineering). In this case according to me we should let the customer know about the opportunity by opening a change request. If stakeholder agrees to the change ( which in turn will change scope baseline) we will implement it.

Otherwise it is a scope creep/ gold plating , Scope creep means deviation without approval to triple constraints.
manishpn
Expert
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Posts: 2403
Joined: Sat Jan 04, 2014 3:55 pm

Re: Delivering Extra

Postby manishpn Sun Dec 03, 2017 9:35 am

akitut wrote:Question #: Your project is reporting a CPI of 1.02 and a SPI of 1.1. The project you
are delivering is for a customer who is notoriously difficult to please. Your team comes
up with a way to deliver more functionality in the project than the customer is expecting,
at a lower cost, and the change will result in improvements to the schedule. What is your
BEST course of action?

when in doubt try elimination

A: Do not do the extra work because it is not included in the
project scope. - Remember Project is not about black and white, usually a straightforward negative response is not good, so even if the requested work was not in scope we can always look at the work requested to see if it is inline with business case and was missed in scope for some reason
B: Contact the customer and explain the situation to them.
C: Carry out the work and surprise the customer. - Not an option as it has to follow ICC
D: Do not do the extra work because the customer will not
appreciate it. - again illogical and not PMIsm

My choice is A - Correct / Wrong .
Comments pls?
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/
manishpn
Expert
Expert
Posts: 2403
Joined: Sat Jan 04, 2014 3:55 pm

Re: Delivering Extra

Postby manishpn Sun Dec 03, 2017 9:36 am

akitut wrote:Manish,
I have one more question related to the same topic:

Question 81: You are completing the work defined in the project scope statement of
a new software development project when a team member points out that you have an
opportunity to deliver enhanced capability to the client at no extra cost, time, or risk to
the project. What should you do NEXT?
A: Decline to make the changes and proceed to deliver exactly
what the scope statement sets out.
B: Assess the change via the change control process and, if
approved, amend the project scope statement.
C: Go ahead and make the changes, and surprise the client
with the extra capability.
D: Ask the team member to keep quiet about the changes and
ignore her recommendation because it presents too many
risks to the project.

My choice was A, however it is mentioned wrong. Please suggest or comment!


only one question per thread post this one in new thread and ill respond
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/
kushalks87
Contributor
Contributor
Posts: 164
Joined: Sat Aug 19, 2017 10:40 am

Re: Delivering Extra

Postby kushalks87 Sun Dec 03, 2017 11:24 am

akitut wrote:Manish,
I have one more question related to the same topic:

Question 81: You are completing the work defined in the project scope statement of
a new software development project when a team member points out that you have an
opportunity to deliver enhanced capability to the client at no extra cost, time, or risk to
the project. What should you do NEXT?
A: Decline to make the changes and proceed to deliver exactly
what the scope statement sets out.
B: Assess the change via the change control process and, if
approved, amend the project scope statement. Kushal: we need to get ccb's approval too. impact analysis has been done however we need approval of ccb to take this forward
C: Go ahead and make the changes, and surprise the client
with the extra capability.
D: Ask the team member to keep quiet about the changes and
ignore her recommendation because it presents too many
risks to the project.

My choice was A, however it is mentioned wrong. Please suggest or comment!

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