Planning question

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anuragca24
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Planning question

Postby anuragca24 Thu Aug 27, 2015 8:57 pm

You took over a customer project for your company. From the inputs available, including contract, statement of work and project charter, you have developed a project management plan. You already presented that plan in a meeting with key stakeholders including your project sponsor and some representatives from the customer organization. During the meeting you sensed a high level of dissatisfaction by the customer executives, who signaled that the project might not produce the results that their company had expected. In your understanding, all necessary actions have been planned to meet the customer’s requirements. What should you do next?86
1) Request a written statement from the customer detailing the requirements which they believe are not addressed by your plan. Use this statement to update the project plan.
2) Arrange meetings with the customer to identify their needs, wants and expectations for the project. Then create a narrative Scope statement from this information to document the agreed upon project scope.
3) Request a formal meeting on top executive level to get the misunderstandings sorted out, then arrange a change request, re-plan your project where necessary and go ahead with the project work.
4) Do not over-react. Performed according to your plan, the project will produce a convincing product for the customer. As soon as the executives will see it, they will probably change their opinion and accept it.

What should be the answer to this and why? According to me it should be 1st considering the fact the proper requirement analysis is being done at the start of the project.
AM1969
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Re: Planning question

Postby AM1969 Fri Aug 28, 2015 2:04 am

Option 2 --should be the answer.
coolpmp69
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Re: Planning question

Postby coolpmp69 Fri Aug 28, 2015 1:02 pm

I too agree...answer is option 2

As per the question customer felt that "project might not produce the results that their company had expected" meaning there was something missing in the scope.So you need to go back to them and know their needs and expectations and document accordingly. It is important to get key stakeholder including sponsor and executives customer buy in for the project to be successful.
manishpn
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Re: Planning question

Postby manishpn Fri Aug 28, 2015 5:14 pm

Read this line and think again what should be the answer

'From the inputs available, including contract, statement of work and project charter, you have developed a project management plan'
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/
coolpmp69
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Re: Planning question

Postby coolpmp69 Fri Aug 28, 2015 7:03 pm

@Manish: It is possible that from the line you have mentioned, project management plan was developed based on inputs, SOW and charter but the all requirements might not have been fully gathered from all the stakeholders and so customer executives feels that something is missing.

I still stick to the answer B and the reasons are

1. Asking customer for a written statement fill gaps and update project plan may not feel good for the customer. so, option A is not an ideal choice.

2. Involving top level executives at this stage, as well as arranging change requests would create an impression that the Project Manager and project management plan is not efficient, and high chances of losing the customer's trust... so, option C can also be ruled out..

3. option D is not feasible since we cannot proceed with a plan that project sponsor and other stakeholder(s) are not confident of.
manishpn
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Re: Planning question

Postby manishpn Sat Aug 29, 2015 12:41 pm

SOW is signed (too bad some scope was missed) so any further change is through change request and not develop a new scope statement.

Meeting high level executive is because they have expressed dissatisfaction and it is important to communicate to them to sort thing.
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/
coolpmp69
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Re: Planning question

Postby coolpmp69 Mon Aug 31, 2015 1:14 pm

@anuragca24 - what is the correct answer?

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