Conflict Resolution

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Conflict Resolution

Postby Sud Wed Aug 13, 2014 7:14 pm

Two of your project team members approach you with a conflict that they are having
with each other over the technical approach to their work. One of the two people is very
aggressive, and tries to get you to make a decision quickly. The other team member is quiet,
and seems less willing to talk about the issue. The conflict is starting to cause delays, and
you need to reach a decision quickly. You spend the weekend studying conflict resolution
techniques, which is an example of:
A. Contributing to the Project Management Body of Knowledge
B. Maslow’s Hierarchy of Needs
C. Enhancing personal professional competence
D. Confronting (or problem solving)

As per me, PM is Confronting that's why he started studying Conflict Resolution techniques. So can D be right?

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Re: Conflict Resolution

Postby namita Thu Aug 14, 2014 7:47 am

Here there is a small trick... concentrate on below line

You spend the weekend studying conflict resolution techniques

Here you are not looking into the problem of your team (so not confronting) but you are enhancing your knowledge of conflict resolution techniques so that you can decide which technique will help you in resolving stated problem

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