PMI PBA: Listening to a stakeholder

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seema.sonkiya
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PMI PBA: Listening to a stakeholder

Postby seema.sonkiya Sun Nov 16, 2014 2:55 am

You as a Business Analyst involved in developing the requirement documentation and for that you have been involved requirement elicitation techniques, where you interviewed many stakeholders. What you should do as an excellent business analyst while listening to a stakeholder who is describing the requirement:

A. Repeat the requirement in same words to make sure that you understood the requirement correctly.
B. Agree with stakeholder what he or she is saying
C. Write down the requirements
D. Restate the meaning in other words or paraphrase to make sure you understood the stakeholder

What is the best answer?
anudeepak
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Re: PMI PBA: Listening to a stakeholder

Postby anudeepak Mon Nov 17, 2014 6:18 pm

D. Restate the meaning in other words or paraphrase to make sure you understood the stakeholder
seema.sonkiya
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Re: PMI PBA: Listening to a stakeholder

Postby seema.sonkiya Wed Nov 19, 2014 5:58 am

The whole point of elicitation is to understand what stakeholder is saying. Repeating back, writing down and agreeing the stakeholder do not serve this purpose. If you are not agreed then you should ask follow up question, although it is important to write down the important point of discussion but the most important thing is to make sure you understood about what stakeholder is saying.

So option D is correct :-)

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