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QFD

Posted: Tue Dec 12, 2017 7:44 pm
by suresi00
viewtopic.php?t=5582

Saket sir has answered this question. Manish sir,

I feel like QFD is the right answer as it is dealing not only with customers as per the question. And also it specifically says critical implicit and explicit. Saket sir said QFD otherwise known as VOC. Then why the answer is VOC?