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Quality and warrnaty

Posted: Mon Dec 11, 2017 9:14 pm
by suresi00
You are currently finishing a project under contract to develop and build some
machining equipment for a customer. Your organization took over the obligation
to solve certain problems if they come up during a contractual warranty period of
one year after start of production.
What do you not have to consider during the warranty period?
o Parts which were marked as-is must be held available for free replacement in
case of failure.
o Incoming problems reported to the team must be handled immediately and
with high priority.
o Some team members must be held available during the warranty period in
case that they have to solve problems.
o At the end of the warranty period, the responsibility for the equipment will be
turned over to the customer

Why is it (A)

I cannot understand the answer, my belief is under warranty we have to replace things free of cost. That concerns me the most.

Re: Quality and warrnaty

Posted: Tue Dec 12, 2017 8:32 pm
by manishpn
suresi00 wrote:You are currently finishing a project under contract to develop and build some
machining equipment for a customer. Your organization took over the obligation
to solve certain problems if they come up during a contractual warranty period of
one year after start of production.
What do you not have to consider during the warranty period?
o Parts which were marked as-is must be held available for free replacement in
case of failure.
o Incoming problems reported to the team must be handled immediately and
with high priority.
o Some team members must be held available during the warranty period in
case that they have to solve problems.
o At the end of the warranty period, the responsibility for the equipment will be
turned over to the customer

Why is it (A)

I cannot understand the answer, my belief is under warranty we have to replace things free of cost. That concerns me the most.
'obligation to solve certain problems' Warranty does not mean free replacement, it usually means repairing a certain defects for free