Conflict resolution

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suresi00
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Conflict resolution

Postby suresi00 Sat Dec 09, 2017 2:23 pm

You have been hired by a contractor, who wants you to manage a construction project for one of their clients. The project team has been working for two months, and is 35% done with the job. Two of your team members come to you with a conflict about how to handle the ongoing maintenance for a piece of equipment. You know that they can safely ignore the problem for a while, and you’re concerned that if your project falls behind schedule before next week’s stakeholder meeting, it will cause problems in the future. You tell the two team members that the problem really isn’t as bad as they think it is, and if they take a few days to cool off about it you’ll help them with a solution. This approach to conflict resolution is known as:

A.
Withdrawal
B
Compromise
C
Smoothing
D
Forcing

Why the answer is not withdrawal and why smoothing?

We are not coming to any temporary solution, we are just putting it for later stage.
manishpn
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Re: Conflict resolution

Postby manishpn Sat Dec 09, 2017 7:07 pm

you have got your logic right,

lets see what is the justification provided in the question for smoothing
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/
suresi00
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Posts: 150
Joined: Mon Nov 20, 2017 4:05 pm

Re: Conflict resolution

Postby suresi00 Sat Dec 09, 2017 11:44 pm

Smoothing is minimizing the problem, and it can help cool people off while you figure out how to solve it. But it's only a temporary fix, and does not really address the root cause of the conflict.

The exp for the answer
manishpn
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Re: Conflict resolution

Postby manishpn Mon Dec 11, 2017 4:20 pm

Not convinced with answer :)
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/

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