Scope

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suresi00
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Scope

Postby suresi00 Sun Dec 03, 2017 9:28 pm

Your customer instructs you that he would like to bypass creating a work breakdown structure in favor of creating a more detailed activity definition list. You have expressed disagreement with the customer on this approach, but he remains insistent. What is the best way to handle this situation?

A. Document your disagreement with the customer and do it his way.
B. Follow the customer's wishes, but create the activity list so that it is as close as possible to a work breakdown structure.
C. Have your project sponsor explain the necessity of the work breakdown structure to the customer.
D. Have PMI call your customer.


In scope Knowledge area you always see conflict of interest questions and most of the time regarding the requirements it will be in customers way. But this question is slightly different and I thought customer is always right and made the mistake.

Manish sir any thoughts how to deal with these type of questions
manishpn
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Re: Scope

Postby manishpn Mon Dec 04, 2017 7:29 am

suresi00 wrote:Your customer instructs you that he would like to bypass creating a work breakdown structure in favor of creating a more detailed activity definition list. You have expressed disagreement with the customer on this approach, but he remains insistent. What is the best way to handle this situation?

A. Document your disagreement with the customer and do it his way.
B. Follow the customer's wishes, but create the activity list so that it is as close as possible to a work breakdown structure.
C. Have your project sponsor explain the necessity of the work breakdown structure to the customer.
D. Have PMI call your customer.


In scope Knowledge area you always see conflict of interest questions and most of the time regarding the requirements
yes and that is how it is in big projects with multiple stakeholders

it will be in customers way.
NO, Customer does not get a blanket yes all the time, You as PM need to educate the customer if they do not understand a need for certain Project management principles

But this question is slightly different and I thought customer is always right and made the mistake.

As PM you tried but Customer is asking you to bypass WBS which is the basic building block for scope and hence next step is to involve Sponsor, if that fails then option #1 can be thought but that has to be approved by Project SG, you as PM cannot decide on option #1

Manish sir any thoughts how to deal with these type of questions
Br,
Manish P
PMP, PMI - ACP, SAFe Agilist
http://www.izenbridge.com/blog/7-effect ... ification/

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